ArcelorMittal Frýdek-Místek a.s.

Questionnaire related to the customer satisfaction

1. Identification data – data marked * shall be required

* Company Name
* Company ID #
* Company Registered Office
www

2. Type of the product:

Please select one type of the products which will be subject to your assessment. If our company supplies more products to you, as specified under point 2, please forward filled-in questionnaire for each product separately.

Rolled Products
Electro-steel
Other Steel (structural steel, deep-drawing steel, carbon steel, micro-alloyed steel etc.)
Other steel (structural steel, deep-drawing steel, carbon steel, micro-alloyed steel etc.) supplied for Products production for automotive industry
Galvanized Products
Earth-strip, earth-wire

3. Assessment of satisfaction with the product:

1 - very satisfied, 2 - satisfied, 3 - rather satisfied, 4 - rather dissatisfied, 5 - dissatisfied

4. In which area the improvement should be made (your expectations):

5. Comparison - ArcelorMittal Frýdek-Místek a. s. vs. competitors:

1 - far better, 2 - better, 3 - comparable, 4 - worse, 5 - far worse

6. Information about assessed products usage:

Please specify your method of using the product:

For the production of the final product or semi-finished product

For subsequent sales

7. Expected purchasing development of the product from ArcelorMittal Frýdek-Místek a. s.:

What development in the area of the purchased products produced by ArcelorMittal Frýdek-Místek a. s. do you expect in the next year compared to this year?

Increase of volume
We will keep current volume of purchased Products
Decrease of volume

8. Information about market segmentation of your company:

9. Questionnaire filled by – data marked * shall be required:

* Name
* E-mail

Thank you for your time.

Back

	1	2	3	4	5
Product quality
Price
Delivery terms
Product packaging
How fast the Bid was prepared (The Contract of Purchase)
Communication with Sales & Technical Team

	1	2	3	4	5
Product quality
Price
Delivery terms
Communication with Sales & Technical Teams

Mark the key industry, where you supply your product:
Engineering industry Automotive industry Consumer industry Arms industry	Building industries Agriculture Metallurgical industry Electro-technical industry	Power industry Wood-working industry, paper-processing industry Chemical industry, food industry Other